1. How soon will I receive my eBook?

📩 Your file will be delivered via email within 24 hours after purchase.

2. I didn’t receive an email after my order. What should I do?

📌 Sometimes, our email may land in your SPAM folder, so please check there first. If you still can’t find it, kindly send us a message or email with your order number or the email you used for the purchase, and we’ll resend your download link within 12 to 24 hours.

3. Is the eBook permanent or a rental? Can I print it?

✅ It’s permanent – once you buy it, you own it forever. You can print it without restrictions and download it on multiple devices (computers, tablets, or phones). However, please do not share the file, as that wouldn’t be fair 🙂.

4. Do you provide access codes?

🚫 No, our products do not include access codes or online platform access.

5. I’m having trouble downloading my eBook. What should I do?

📧 If you’re experiencing any download issues, please email or message us with a detailed description of the problem, and we’ll assist you as soon as possible.

6. I purchased an ePub file, but I also want a PDF. Can you convert it?

🆓 Yes! Just provide your order number or the email used for your purchase, and we’ll convert it to PDF for free.

7. Do you sell solution manuals, test banks, or instructor resources?

📚 Yes! Even if they’re not listed on our site, we offer solution manuals, test banks, and instructor guides at the best prices, especially for books from Pearson, Cengage, and McGraw-Hill.

8. Is DocBookX legitimate? Is my information safe?

🔒 Absolutely! We have served over 8,500 satisfied students for more than 3 years. Your personal details are never shared or misused, and we don’t store any payment information (payments are securely processed via Stripe or PayPal). We do use Google Analytics for website insights, but the data remains anonymized.

9. Do you offer refunds?

💰 Yes, we have a fair refund policy. If there’s a genuine issue or mistake, we’re happy to process a refund.

10. I’m getting a “404 Error” or “Invalid Link” when I try to download my eBook. What should I do?

⚠️ We’ve resolved most cloud storage issues, but if you encounter this problem, please email us with your order number or the email address used for your purchase, and we’ll send you a new and permanent download link.

11. I have more questions. How can I contact you?

💬 Feel free to reach out via email at [email protected] or use our live chat widget on the website. We’re happy to help! 😊